GENERAL TERMS & CONDITIONS OF SALE
ARTICLE 1: OBJECT
The User can read these general conditions of sale directly on the site (named below the "Site"). «Shopxray.fr» reserves the right to modify these general conditions of sale at any time. In the event of modification, the applicable conditions will remain those in force on the day of the transmission of the order of the User. The User declares to have read these terms of sale before the transmission of his order. The validation of an order made on the Site by the User is therefore unreserved acceptance of these terms and conditions of sale.
ARTICLE 2: LEGAL NOTICES
2.1 COMPANY IDENTIFICATION
EDITOR : X-Ray Production
SARL with a capital of 5000 €
Head Office - 39, Avenue Ernest Reyer, 75014 Paris
RCS Paris : 499 528 255
VAT number: FR 584 995 282 55
2.2 PERSONAL DATA AND CONFIDENTIALITY
ARTICLE 3: PRICE
The prices of our products are indicated in euros all taxes included, excluding the cost of processing and shipping. All orders, whatever their origin, are payable in euros. The prices are those in force on the day of the order. They take into account the VAT applicable on the day of the order. Any change in the VAT rate will be reflected automatically on prices. For any delivery outside the territory of the European Union, customs taxes and formalities are, unless otherwise indicated, the exclusive responsibility of the customer who undertakes to check the possibilities of importing products in the country of delivery.
ARTICLE 4: ORDER
The fact of placing an order commits the whole and irrevocable adhesion of the Customer to the present general conditions of sale. Any order by the Customer constitutes an acceptance of prices and descriptions of products available for sale. The automatic registration systems of the site are considered as proof of the contract of sale and its date. "Shopxray.fr" undertakes to honor orders received on the website. In the absence of availability of the product, "shopxray.fr" undertakes to inform the Customer as soon as possible
4.1 MODALITY OF ORDER
The Customer has the opportunity to place his order on the internet 24 / 24h and 7/7 days. To place an order on our Site, the User has the choice to register or not, he is not obliged to identify himself with each order. The validation date of each order varies according to the payment method, plus the verification period for the information provided by the User if necessary. As an indication, out of verification deadline, the date of validation of the order of the User will vary as follows:
- by credit card: as soon as payment is confirmed on our partner's banking server
- by Paypal: as soon as payment is confirmed on the Paypal banking server
Therefore, in case of control, the validation date of the order will be extended by the time required for the verification.
4.2 REFUSAL OF ORDER
shopxray.fr reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order or an order that would present to him any form of risk.
4.3 AVAILABILITY OF PRODUCTS
Our products and prices are valid as long as they are visible on the Site. We regularly maintain our offers on our site, but some sizes or colors of items may be unavailable at the time of your order, the delivery time will be indicated in the product sheet. It is the same in a pre-order, the delivery time is indicated in the product sheet. We will inform you immediately if we can not fulfill your order. The information on the immediate non-availability of the products will be displayed on each product sheet. It is therefore asked each user to look carefully at these indications before the validation of his com
mande. In case of dispute, it will be the information indicated on the site when ordering will prevail.
ARTICLE 5: PAYMENT
5.1 RESERVATION OF OWNERSHIP
shopxray.fr offers various secure means of payment to best meet the expectations of its users. You will find all the information about our different secure payment methods here.
The delivered goods will remain the property of "shopxray.fr" until full payment of the price of the order by the User, if necessary increased interest. The following contractual information will be the subject of a confirmation e-mail after validation of the order by the customer containing the following information:
- The unique order number
- The details of the purchased products
- the total amount of the order, its price including tax and the amount of delivery charges
- the tracking number of the order
- the tracking link with the name of the carrier
- the delivery adress
At any time you can request an invoice corresponding to your order by writing to us at:
ARTICLE 6: VALIDATION OF PAYMENT AND FRAUD
6.1 FRAUD AND ANTI-FRAUD CREDIT CARD SYSTEM
Any attempt at fraud, for any purchase amount and whatever its origin, will be the subject of criminal prosecution. All the data collected about you will then be sent to the prosecution for investigation. Reminder of the terms of Article 313-1 of the Penal Code:
"The fraud is the fact, either by the use of a false name or a false quality, or by the abuse of a true quality, or by the use of fraudulent maneuvers, to deceive a natural person or moral and so determine, to its prejudice or the prejudice of a third party, to remit funds, securities or any other property, to provide a service or to perform an act operating obligation or discharge. The scam is punishable by five years of imprisonment and a fine of 375,000 euros. "
In order to protect against Internet fraud, shopxray.fr has implemented the following measures:
- Register your IP address, as well as the exact dates and times of the transaction. This unique and formal identification commits you contractually. Of course, if you have no intention of malfeasance, these elements will remain confidential.
- Any attempt at fraud, for any amount whatsoever and whatever its origin, will be the subject of criminal prosecution (filing a complaint in the hands of the Prosecutor of the Republic of the Court of PARIS). All the data collected about you will then be sent to the prosecution for investigation.
ARTICLE 7: SHIPPING & DELIVERY
All orders will be delivered in an appropriate package, to the address indicated by the Customer, when ordering. Only settled orders will be shipped. In addition, shopxray.fr reserves the right to refuse any order from a buyer with whom an ongoing dispute exists. Upon delivery, the Customer is required to check the condition of the packaging and the goods and report it, within three days, the damage to the carrier, as well as directly to shopxray.fr by e-mail at firstname.lastname@example.org. If a parcel is returned by the service of the concerned Post (or Mondial Relay) because of insufficient or inaccurate address, the customer will have to take care of the postage for the forwarding of the parcel. In this case, the delivery periods provided for in these general conditions no longer apply. If a parcel is returned by the postal service concerned because of insufficient or inaccurate address, and the customer requests the refund of the corresponding order, the amount to be refunded by "shopxray.fr" is calculated by subtracting the costs of port of the total paid by the customer.
7.1 SHIPPING AND DELIVERY
We work with different carriers to allow you to be delivered closer to home. SEE HERE
7.2 SHIPPING COSTS
Rates are displayed at the validation stage of your order. In case of unavailability of product after validation of the order, the Purchaser will be informed by email or telephone of the articles in rupture. The buyer will then 48 hours (excluding weekends and holidays) to request the cancellation or exchange of his order by contacting our customer service. The times indicated are average times and correspond to processing times and delivery. Deadlines vary by destination and do not include holidays and weekends or possible delays due to strikes or bad weather.
7.3 DELIVERY OUTSIDE FRANCE METROPOLITAN
We deliver internationally in the DOM-TOM as well as in the following countries: Belgium, Switzerland, Luxembourg, Spain, Germany, Netherlands, Italy, United Kingdom Depending on the place of delivery, we offer the following carriers : Colissimo Overseas, Happy Post, Mondial Relay, Chronopost, UPS, FedEx, TNT. You will be able to choose a classic delivery or an express delivery whatever the country of destination. Shipping rates vary depending on your place of delivery and the carrier chosen.
ARTICLE 8: SATISFIED OR REFUNDED
8.1 RIGHT OF WITHDRAWAL
The Customer has a period of 14 days, from the date of receipt of the products by the Customer, to return the new products, to the following address: X-RAY PRODUCTION 2 avenue Léon Gambetta 92120 MONTROUGE
The costs of returning the products remain the responsibility of the Customer. In the event of exercise of the right of retraction, the Customer will have the choice to request either the refund of his order, with the exception of the expenses of return which he will have engaged and initial shipping costs (unless otherwise stipulated), with the same exceptions as for the refund. Any claim made after the 14 day period can not be accepted by us.
8.2 CONDITION OF RETURN
Your refund request must be made within 14 days of the withdrawal period. After these 14 days, no refund request can be made. Upon receipt and validation of your return, we will proceed within 5 working days to the refund of an amount equal to the price of the returned product (s), plus the expenses incurred for the return if necessary. Product refunds will be made on the same terms as your purchase. An email confirming the refund will be systematically sent to you.
- In case of payment by credit card, the refund of return costs will be made by CB via the Stripe service.
- In case of payment by Paypal, the refund will be made through this.
ARTICLE 9: LIABILITY
The Customer is solely responsible for the choice of products, their storage and their use by himself or by a third party.
9.1 OBLIGATION OF MEDIUM
shopxray.fr has for all stages of access to the Site only an obligation of means. As such, shopxray.fr can not be held responsible for any inconvenience or damage inherent to the use of the Internet, including, but not limited to, in the event of a break in service, external intrusion or computer virus.
9.2 FORCE MAJEURE
The involvement of shopxray.fr can not be accepted in case of breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by the case law, including in particular, without this being limiting , cases of war, riot, insurrection, interruption of transport, import or export problem, strike, scarcity, fire, earthquake, storm, flood.
9.3 COMPLIANCE WITH FRENCH LEGISLATION
The products offered on this Site comply with French law. Our responsibility can not be engaged in case of non-compliance with the legislation of the country where the ordered products are delivered. It is up to the User to get closer to the local authorities to know the import possibilities of the said products before ordering on this Site.
ARTICLE 10: LITIGATION
When you confirm your purchase on the order module, you declare that you accept its content and the general terms and conditions of shopxray.fr. In the event that one of the clauses of these general conditions of sale becomes null due to a court decision or change of regulations, this can not in any way affect the validity of the other clauses of these general conditions of sale . The language of the contract is French. These general conditions of sale are subject to French law. Any disputes that may arise between shopxray.fr and its Users will be subject to the exclusive jurisdiction of the French courts.
ARTICLE 11: INTELLECTUAL PROPERTY
All texts, comments, books, illustrations; images; reproduced on the site of shopxray.fr are reserved under the copyright as well as under the title of the intellectual property and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use is authorized for private use subject to different or even more restrictive provisions of the Code of Intellectual Property. Any other use is constitutive of counterfeit and sanctioned under the Intellectual Property except prior authorization of shopxray.fr. Any total or partial reproduction of the site shopxray.fr is strictly prohibited.
ARTICLE 12: PROMO CODES, PURCHASES
Whether coupon codes or vouchers sent by shopxray.fr, their uses are subject to certain conditions (unless otherwise stated):
- Coupon codes or vouchers are only valid for a specified period.
- Coupon codes or vouchers can only be used once per person and per household and are not refundable in cash.
- In order to benefit from the discount linked to the promo code or purchase order, it is imperative to mention it when placing the Customer's order, in the box reserved in the basket for this purpose when placing the order on our website.
shopxray.fr is not responsible for the distribution of certain coupon codes or vouchers distributed on various websites specializing in promotional codes, only the information provided by shopxray.fr on the validity date and the description is valid, shopxray.fr can not be held responsible if a promo code or purchase order does not work while the website or the Customer will have found another date of validity.