DELIVERY & RETURNS
You can have it delivered in Mondial Relay (delivery in a pick-up store within 3-5 days after shipment), Chronopost (delivery the day after shipping, before 18h). In Metropolitan France, the shipping costs are offered for Mondial Relay from 100 € (the minimum amount of the order may be lower depending on the special offers or sales set up), between 14.03 € 30 € TTC for offers Chronopost ( depending on the delivery address and the weight of your package). For any order placed on a working day before noon, the order is shipped within a day. We deliver internationally in the DOM-TOM as well as in all the countries of the world (see International section).
For any order placed a working day before noon, the expedition is done during the day. For orders placed after noon, the shipment will be done the next business day (so a Monday for an order placed on Friday in the afternoon). Shipments are done on working days. There is no shipping on weekends and holidays. Shipping times are deadlines in working days, which do not include weekends and holidays.
All orders will be delivered in an appropriate packaging, at the address you indicated or in the Mondial Relay automatically chosen by our software (the closest to your delivery address indicated) when placing your order. Only settled orders will be shipped. In addition, shopxray.fr reserves the right to refuse any order from a buyer with whom an ongoing dispute exists.
If a parcel is returned by the postal service concerned because of insufficient or inaccurate address, or because you did not go to pick up your parcel at Mondial Relay, you will have to bear the cost of the postage for the forwarding of the parcel. In this case, the delivery times provided for in the general conditions of sale no longer apply.
If a parcel is returned by the postal service concerned, or by Mondial Relay, because of insufficient or inaccurate address, and you request the refund of the corresponding order, the amount to be refunded by shopxray.fr is calculated by subtracting the shipping costs of the total paid.
We can also ship your package in Chronopost 18h. For any order placed before 12h your parcel is delivered the next day before 18h to the delivery address indicated at the time of your order, in mainland France (excluding Corsica), excluding weekends and holidays.
Your parcel is delivered to you in Mondial Relay relay point within 3 to 5 days from the day of dispatch, in Metropolitan France, excluding weekends and public holidays. Your parcel is then kept for 10 days in relay point before being returned to the sender. Delivery charges are offered for orders over € 100. Below this amount, they are at least € 4.32.
We deliver internationally in the DOM-TOM as well as in all the countries of the world. Depending on the place of delivery, we work with the following carriers: Colissimo, Happy Post and Chronopost. You will be able to choose a classic delivery or an express delivery whatever the country of destination. Shipping rates vary depending on your place of delivery and the carrier chosen.
You have 14 days to make your return and request a refund. The expenses incurred for your return remain at your expense. Please refer to the following text for full details!
HOW TO RETURN MY OR MY ARTICLES?
If you want to return an item you are fully entitled, as long as it is within 14 days after receipt of the package, and provided that:
TEXTILE items were not worn or washed
CDs, VINYLS and CASSETTES are intact and in their original packaging
Any return not respecting these conditions will be refused.
All refunds (excluding delivery see paragraph "Delivery") will be made on the means of payment used to pay your purchase (Stripe or Paypal).
Return shipping costs are not supported by Shop X-Ray.
To make your returns, you must return your package via colissimo to the following address:
2 avenue Léon Gambetta
Or in the Mondial Relay shipping (the address is on the shipping label of your package)
All you have to do is return your order to note on free paper the reason for the return, if you want an exchange or a refund and your order number.
Regarding the packaging of your return package vinyls, CDs and cassettes thank you to return it in its original packaging or in a carton.
Returns can take up to 7 days to reach us, refunds are made within 5-7 business days.
If after 15 days you still have no refund, please contact customer service:
We do not offer exchange to our customers. We advise you to return the unwanted item within 14 days and place a new order.
Returns information above.